E-Records Strategies and Service Delivery of Public Secondary Schools in Rivers State

Abstract

The study investigated E-records strategy and service delivery of public secondary schools in Rivers State. The research design adopted for this study was correlational design. The population of the study consist of 274 principals and 548 administrative staff in public secondary schools in Rivers State. A sample size of 391 following stratified sampling technique in which 17 respondents were chosen from each of the 23 local government areas in Rivers State. Out of the 391copies of questionnaire distributed, 350 or 92% were duly completed and returned. The study therefore based its analysis on the returned copies of questionnaire. Two sets of questionnaire were distributed to the two sets of respondents (principals and administrative staff). The questionnaire was titled: ‘Use of E-records strategy and Service Delivery in Public Secondary Schools in Rivers State’ (ESSDPSQ). The modified four point Likert Scale of Strongly Agree (SA) -4 points Agree (A) – 3 points, Disagree (D) -2 points and Strongly Disagree (SD)- 1 point with the total number of twelve (12) items in the questionnaire. The reliability of the instrument was done using Crombach Alpha (SPSS) version 23) and obtained .911>.71 which showed that the instrument was highly reliable. The method of analysis used for the study was Pearson Product Moment Correlation Coefficient used in testing the three hypotheses at .05 significance level, while mean and standard deviation were used in answering the research questions. The findings of the study showed that there is very minimal e-records system in public secondary in Rivers State. The study recommended that public secondary schools in Rivers State should be equipped with e-facilities and the staff trained for the use of such facilities for administration of public secondary schools in Rivers State.